Helping you manage change is
an important part of our solution.
American TeleCare telehealth solutions
represent an innovative leap forward in a rapidly changing and highly
competitive healthcare marketplace. Implementing any new idea requires
some degree of change. Many times, with change or restructuring,
there is the potential for resistance or confusion that can undermine
success.
We view change management as a critical
part of our telehealth solutions – and pivotal to their success.
In our experience, a clear and shared
vision among those affected by change can also work to support and
accelerate the process within an organization. Our implementation
tools are structured to help those involved in integrating and using
our telehealth solutions understand the change process and appreciate
the benefits to themselves, their colleagues and patients.
Implementation Tools: Founded
on real-world clinical experience.
We work together with our clients to
create solutions tailored to specific patient population and home
telehealth needs. We’ve seen firsthand how important program
design, implementation and ongoing support can be in the success
of a home telehealth program.
Our goal is to help integrate a successful
telehealth program with the least amount of disruption to health
care providers and patients. In developing individualized telehealth
solutions we follow these steps with supporting implementation tools:
Program Design:
Identification of your organization's
needs, goals and objectives for a tailored program that fits your
business model and patient population.
Implementation and Installation
Tools:
We provide thorough pre-training and
implementation materials to assure program success. Full on-site
set-up and training tools – as well as procedural guidelines
and extensive documentation – are included in our individualized
telehealth solutions.
Ongoing Technical, Operational
and Clinical Support:
We tailor our ongoing support efforts
to meet the specific needs of your program. Experienced clinicians
and engineers – along with support tools for critical aspects
of customer service and marketing – are part of our ongoing
efforts to assure your program’s success.
Patient Training:
American TeleCare solutions include
extensive implementation training and documentation tools. Everything
from patient competency validation forms and patient satisfaction
surveys along with specific instructions for Patient Station and
medical peripheral usage are included in the Patient sections of
the Implementation Manual.
Clinical Training:
The Pre-Training materials and the Implementation
Manual provide detailed instructions for the use of all American
TeleCare products and systems. Health care providers can draw from
a variety of templates, checklists and support materials as well
as specific guidelines for a wide range of disease management states
that are included in the Implementation Manual. |
